Scaled Work and It’s Impact
Inspired by Salesforce’s 1-1-1 model, I led volunteering initiatives in India and built Qbrix, enabling SEs to deliver fast, localized demos and impactful customer experiences at scale.
Release Updates
Created impactful Salesforce Field Service release content showcasing key innovations like Harbour Cruise, Optimization, Quick Setup, and Appointment Assistant.
Friday Four Minutues
Launched “Friday Four Minutes for Field Service” — quick 4-minute demos simplifying Salesforce Field Service learning, boosting SEs’ skills and adoption.
Send Transcript Via Email
Built demo components for chat transcript emails and restricted-word detection, enhancing Service Cloud realism, compliance, and customer trust.
Agentforce Appointment Scheduling
Built Agentforce Scheduling to automate Service Appointments, enabling faster, consistent, and scalable Salesforce demos for Solution Engineers.
Track Verbal Agreements
Inspired by Salesforce’s 1-1-1 model, I led volunteering in India and built Qbrix to help SEs deliver fast, localized demos and impactful customer experiences.
Aspire Demo
Reimagined Service Cloud for Aspire Lifestyles with Screen Flows, MuleSoft integrations, and real-time bookings, delivering a connected concierge experience.
Epson Demo
Built a first-of-its-kind Epson demo integrating Field Service, VRA scheduling, and Contractor Portal, delivering a seamless, connected end-to-end experience.
Express VPN
Created Salesforce-powered automation for ExpressVPN to streamline refunds and GDPR deletions, improving operational efficiency, privacy compliance, and customer support experience.
Field Service Data
Developed Qbrix, a dynamic framework generating localized Salesforce Field Service demos with regional data, empowering ASEAN SEs to deliver relevant, impactful presentations.
Kudos
